To withdraw the coins, please, make sure you do not have negative balance. Please, go to your Profile - Balance and check your balance on the wallets.
Afterwards, please, click on "withdraw" near the required currency
Fill in the required field with the withdrawal address, type the amount of the withdrawal, and if you have 2FA authentication, please, type the 6-digits code. Click on "withdraw" again to start the withdrawal process. Then confirm your withdrawal from email.
Dear users! There are two ways to confirm coins withdrawal:
- If you have 2fa enabled in your account: 2fa code + email confirmation.
- If you don’t have 2fa: just email confirmation.
When you confirm your withdrawal through email, you must be logged in STEX website.
Please, check the fee and the currency of the fee before you proceed with withdrawal. If you do not have the required coins, you should deposit or buy the coins on STEX.
You can track withdrawal and status in your Profile clicking on Withdrawal History
Usually, withdrawal takes 30-60 minutes. When the network is overloaded the withdrawal process requires more time. Please, do not panic and create your ticket to Technical Support when your withdrawal is late for more than 4 hours ONLY.
If there is a withdrawal error, we will double-check such transaction and send your coins back to your wallet.
Please, do not panic and do not create a lot of tickets to our Technical Support.
Once the withdrawal process is completed, the status will be changed on "finish" and you will be able to check your transaction in the explorer.
To check your transaction in the explorer
If you do not have 2FA authentication, you can withdraw through the confirmation email.