Technical Support & Troubleshooting

Find Answers to Your Technical Questions

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20 articles in this collection
Written by John, Kate, Arthur and 1 other

How works SUM trade by index price?

SUM - is an index and has specific trading.

Written by Arthur
Updated over a week ago

How to activate emails anti-phishing?

What is phishing?

Written by Arthur
Updated over a week ago

How do I trade on STEX?

This article will go through the basics of trading on our platform and, different options and will try to explain briefly about using them.

Written by Kate
Updated over a week ago

What does status mean?

Here we will explain, what statuses mean for each type of transaction.

Written by Arthur
Updated over a week ago

Email Encryption

Available for all Users

Written by Kate
Updated over a week ago

How do I reset my password?

Written by Arthur
Updated over a week ago

Security

Protection of user accounts

Written by Kate
Updated over a week ago

How do I restore my authenticator app from a 16 digit key backup?

Using your backup code/ Recovery key

Written by Arthur
Updated over a week ago

My Two-Factor codes aren’t working ("Not a valid token" error)

Steps to fix "Not a valid token" error with Two-Factor Authentication

Written by Arthur
Updated over a week ago

What is Stop-Limit Order

describes the stop-limit orders

Written by Anthony
Updated over a week ago

KYC Verification by Cryptonomica

Written by John
Updated over a week ago

Typical Problems

Written by Kate
Updated over a week ago

What is STEX.com?

Written by Kate
Updated over a week ago

How do I register?

Written by Kate
Updated over a week ago

How to setup and use 2FA

Written by Kate
Updated over a week ago

I have login problems, what should I do?

Written by Kate
Updated over a week ago

How do I deposit crypto currencies?

Written by Kate
Updated over a week ago

How do I withdraw crypto currencies?

Written by Kate
Updated over a week ago

I have not received the confirmation email, what should I do?

Written by Kate
Updated over a week ago

Why the currency is disabled?

Written by Kate
Updated over a week ago