Technical Support & Troubleshooting

Find Answers to Your Technical Questions

John avatar Kate avatar Arthur avatar +1
20 articles in this collection
Written by John, Kate, Arthur and 1 other

How to activate emails anti-phishing?

What is phishing?
Arthur avatar
Written by Arthur
Updated over a week ago

How do I trade on STEX?

This article will go through the basics of trading on our platform and, different options and will try to explain briefly about using them.
Kate avatar
Written by Kate
Updated over a week ago

What does status mean?

Here we will explain, what statuses mean for each type of transaction.
Arthur avatar
Written by Arthur
Updated over a week ago

Email Encryption

Available for all Users
Kate avatar
Written by Kate
Updated over a week ago

How do I reset my password?

Arthur avatar
Written by Arthur
Updated over a week ago

Security

Protection of user accounts
Kate avatar
Written by Kate
Updated over a week ago

How do I restore my authenticator app from a 16 digit key backup?

Using your backup code/ Recovery key
Arthur avatar
Written by Arthur
Updated over a week ago

My Two-Factor codes aren’t working ("Not a valid token" error)

Steps to fix "Not a valid token" error with Two-Factor Authentication
Arthur avatar
Written by Arthur
Updated over a week ago

What is Stop-Limit Order

describes the stop-limit orders
A
Written by Anthony
Updated over a week ago

KYC Verification by Cryptonomica

John avatar
Written by John
Updated over a week ago

Enjoy new ways of fiat funding your STEX account. Advcash, Payeer, Skrill, Rapid, Sepa.

ZERO deposit FEE forever
Arthur avatar
Written by Arthur
Updated over a week ago

Typical Problems

Kate avatar
Written by Kate
Updated over a week ago

What is STEX.com?

Kate avatar
Written by Kate
Updated over a week ago

How do I register?

Kate avatar
Written by Kate
Updated over a week ago

How to setup and use 2FA

Kate avatar
Written by Kate
Updated over a week ago

I have login problems, what should I do?

Kate avatar
Written by Kate
Updated over a week ago

How do I deposit crypto currencies?

Kate avatar
Written by Kate
Updated over a week ago

How do I withdraw crypto currencies?

Kate avatar
Written by Kate
Updated over a week ago

I have not received the confirmation email, what should I do?

Kate avatar
Written by Kate
Updated over a week ago

Why the currency is disabled?

Kate avatar
Written by Kate
Updated over a week ago