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Technical Support & Troubleshooting
Technical Support & Troubleshooting
Find Answers to Your Technical Questions
+2
29 articles in this collection
Written by
John,
Kate,
Arthur
and 2 others
Trade Guide with coefficient x10
Here you can find an explanation of what trading with coefficient x10 means
Written by
Kate
Updated over a week ago
Smart-ID verification option
Written by
Angie
Updated over a week ago
How to withdraw coins from STEX?
Here you can find a step-by-step instructions about how to create a withdrawal.
Written by
Angie
Updated over a week ago
Ondato verification option
Written by
Angie
Updated over a week ago
Withdrawal issues
Typical problems while creating a withdrawal.
Written by
Angie
Updated over a week ago
STEX verification option
Step-by-step instructions about how to fill in your STEX account verification request.
Written by
Angie
Updated over a week ago
Verification on the Cryptonomica side
Here you can find step-by-step instruction of how to pass verification on the Cryptonomica side.
Written by
Kate
Updated over a week ago
STEX Account Settings
Protect your account and stay safe
Written by
Angie
Updated over a week ago
What are the multi-cryptocurrency wallets and how to use them?
Written by
Angie
Updated over a week ago
What is STEX.com?
A trading platform that allows you to trade your assets for CryptoCurrency.
Written by
Angie
Updated over a week ago
STEX Balance page
Detailed description of your balance page, coins and status.
Written by
Angie
Updated over a week ago
Anti-phishing
Information about what is phishing and how to activate your anti-phishing function from your STEX account settings.
Written by
Angie
Updated over a week ago
Trade Guide
Spot orders mode.
Written by
Angie
Updated over a week ago
STEX trade page
Here you can see the description of the STEX trade page and tools it has
Written by
Angie
Updated over a week ago
How to set up 2FA?
Written by
Kate
Updated over a week ago
How to make a deposit?
Written by
Kate
Updated over a week ago
Deposit Issues
Written by
Kate
Updated over a week ago
How works SUM trade by index price?
SUM - is an index and has specific trading.
Written by
Arthur
Updated over a week ago
What does the transaction status mean?
Here we will explain, what statuses mean for each type of transaction.
Written by
Arthur
Updated over a week ago
Email Encryption
Available for all Users
Written by
Kate
Updated over a week ago
How do I reset my password?
Written by
Arthur
Updated over a week ago
How do I restore my authenticator app from a 16 digit key backup?
Using your backup code/ Recovery key
Written by
Arthur
Updated over a week ago
My Two-Factor codes aren’t working ("Not a valid token" error)
Steps to fix "Not a valid token" error with Two-Factor Authentication
Written by
Arthur
Updated over a week ago
What is Stop-Limit Order
describes the stop-limit orders
A
Written by
Anthony
Updated over a week ago
KYC Verification by Cryptonomica
Detailed description and a step-by-step guide of one of the verification options we offer.
Written by
John
Updated over a week ago
Typical Problems
Written by
Kate
Updated over a week ago
I have login problems, what should I do?
Written by
Kate
Updated over a week ago
I have not received the confirmation email, what should I do?
Written by
Kate
Updated over a week ago
Why the currency is disabled?
Written by
Kate
Updated over a week ago