Technical Support & Troubleshooting

Find Answers to Your Technical Questions

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29 articles in this collection
Written by John, Kate, Arthur and 2 others

Trade Guide with coefficient x10

Here you can find an explanation of what trading with coefficient x10 means
Kate avatar
Written by Kate
Updated over a week ago

Smart-ID verification option

Angie avatar
Written by Angie
Updated over a week ago

How to withdraw coins from STEX?

Here you can find a step-by-step instructions about how to create a withdrawal.
Angie avatar
Written by Angie
Updated over a week ago

Ondato verification option

Angie avatar
Written by Angie
Updated over a week ago

Withdrawal issues

Typical problems while creating a withdrawal.
Angie avatar
Written by Angie
Updated over a week ago

STEX verification option

Step-by-step instructions about how to fill in your STEX account verification request.
Angie avatar
Written by Angie
Updated over a week ago

Verification on the Cryptonomica side

Here you can find step-by-step instruction of how to pass verification on the Cryptonomica side.
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Written by Kate
Updated over a week ago

STEX Account Settings

Protect your account and stay safe
Angie avatar
Written by Angie
Updated over a week ago

What are the multi-cryptocurrency wallets and how to use them?

Angie avatar
Written by Angie
Updated over a week ago

What is STEX.com?

A trading platform that allows you to trade your assets for CryptoCurrency.
Angie avatar
Written by Angie
Updated over a week ago

STEX Balance page

Detailed description of your balance page, coins and status.
Angie avatar
Written by Angie
Updated over a week ago

Anti-phishing

Information about what is phishing and how to activate your anti-phishing function from your STEX account settings.
Angie avatar
Written by Angie
Updated over a week ago

Trade Guide

Spot orders mode.
Angie avatar
Written by Angie
Updated over a week ago

STEX trade page

Here you can see the description of the STEX trade page and tools it has
Angie avatar
Written by Angie
Updated over a week ago

How to set up 2FA?

Kate avatar
Written by Kate
Updated over a week ago

How to make a deposit?

Kate avatar
Written by Kate
Updated over a week ago

Deposit Issues

Kate avatar
Written by Kate
Updated over a week ago

How works SUM trade by index price?

SUM - is an index and has specific trading.
Arthur avatar
Written by Arthur
Updated over a week ago

What does the transaction status mean?

Here we will explain, what statuses mean for each type of transaction.
Arthur avatar
Written by Arthur
Updated over a week ago

Email Encryption

Available for all Users
Kate avatar
Written by Kate
Updated over a week ago

How do I reset my password?

Arthur avatar
Written by Arthur
Updated over a week ago

How do I restore my authenticator app from a 16 digit key backup?

Using your backup code/ Recovery key
Arthur avatar
Written by Arthur
Updated over a week ago

My Two-Factor codes aren’t working ("Not a valid token" error)

Steps to fix "Not a valid token" error with Two-Factor Authentication
Arthur avatar
Written by Arthur
Updated over a week ago

What is Stop-Limit Order

describes the stop-limit orders
A
Written by Anthony
Updated over a week ago

KYC Verification by Cryptonomica

Detailed description and a step-by-step guide of one of the verification options we offer.
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Written by John
Updated over a week ago

Typical Problems

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Written by Kate
Updated over a week ago

I have login problems, what should I do?

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Written by Kate
Updated over a week ago

I have not received the confirmation email, what should I do?

Kate avatar
Written by Kate
Updated over a week ago

Why the currency is disabled?

Kate avatar
Written by Kate
Updated over a week ago