Technical Support & Troubleshooting

Find Answers to Your Technical Questions

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21 articles in this collection
Written by John, Kevin, Kate and 2 others

Email Encryption

Available for verified users by Cryptonomica
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Written by Kate
Updated over a week ago

Security

Protection of user accounts
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Written by Kate
Updated over a week ago

How do I reset my password?

Arthur avatar
Written by Arthur
Updated over a week ago

SMS Authentication

How do I enter 6-digit code
Arthur avatar
Written by Arthur
Updated over a week ago

How do I restore my authenticator app from a 16 digit key backup?

Using your backup code/ Recovery key
Arthur avatar
Written by Arthur
Updated over a week ago

My Two-Factor codes aren’t working ("Not a valid token" error)

Steps to fix "Not a valid token" error with Two-Factor Authentication
Arthur avatar
Written by Arthur
Updated over a week ago

What is Stop-Limit Order

describes the stop-limit orders
A
Written by Anthony
Updated over a week ago

KYC Verification by Cryptonomica

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Written by John
Updated over a week ago

Email domains blacklist

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Written by John
Updated over a week ago

How to create ticket for Technical Support?

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Written by Kevin
Updated over a week ago

Enjoy new ways of fiat funding your STEX account. Advcash, Payeer, Skrill, Rapid, Sepa.

ZERO deposit FEE forever
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Written by Arthur
Updated over a week ago

Typical problems

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Written by Kevin
Updated over a week ago

What is STEX.com?

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Written by Kevin
Updated over a week ago

How do I register?

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Written by Kevin
Updated over a week ago

How to setup and use 2FA

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Written by Kevin
Updated over a week ago

I have login problems, what should I do?

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Written by Kevin
Updated over a week ago

How do I deposit crypto currencies?

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Written by Kevin
Updated over a week ago

How do I trade

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Written by Kevin
Updated over a week ago

How do I withdraw crypto currencies or crypto-based instruments to my wallet?

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Written by Kevin
Updated over a week ago

I have not received the confirmation email, what should I do?

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Written by Kevin
Updated over a week ago

Why the currency is disabled?

Kevin avatar
Written by Kevin
Updated over a week ago